Customer Service / Returns / Policies

Every effort has been made to provide as much information about a particular product such as description, part number, etc.  However, we can not guarantee the accuracy of every part to work for your particular application.  Any errors in descriptions, photography, price, or typographical errors are subject to correction.  As the end user, you should verify that the part you are ordering is exactly what you are looking for.  You must be 19 years or older in age to order from this site.  NOTICE: We can not describe in long detail every part.  Our rebuild kits are a starting point to rebuilding a transmission.  Always, expect to find other hard parts that will need to be replaced during the rebuild.

Payments/Credit Card Processing:

Murphy's Automotive accepts all major credit cards, including Visa, Mastercard, American Express & Discover via the services of Paypal.  All orders are fully encrypted for your protection.  We will also accept pre-payment for your order via Cashier's check or money order.  We also except Western Union as a payment method.  In an effort to control our expenses we do not offer open accounts or accept checks.  We ship all over the world and trying to collect form slow paying customers or collect on NSF checks, is expensive and timely. 

Shipping:

Every effort is made to ship your product on the same day that you place the order.  Once your order is placed online, you will receive an order confirmation via the email address that you provided during checkout.  At the time of checkout, our cart system will give you the option of UPS or USPS and provide you with a shipping cost based on your destination and the method of shipping that you selected.  International Orders, please use this form so that we may assist you in shipping before placing your order.  We also ship International by BAX GLOBAL, this is the best way to ship the larger orders, (contact us of shipping charge).

Sales Tax:

If you are placing your order from the State of Alabama, sales tax will be added to your order.  If you are a tax-exempt business, we must have a copy of your tax-exempt status form.

Returns:

All unused/unopened parts may be returned within 30 days of purchase.  Shipping charges will not be refunded.  You must contact us to get a RMA# before returning your product.  Technical Videos, DVD's, CD's, Electrical Products, Tools & Manuals are non-returnable items (we will exchange damaged videos, DVD's and CD's).  All returns are subject to a 20% restocking fee and handling fee.

Sorry, No returns, No credit after 30 days!  Always read the description on sealed kits to verify proper application before opening.

Limited Warranty:

All new parts listed on this web site are warranted to be free of defects in material and workmanship for a period of 30 days or 4,000 miles from the date of purchase, whichever comes first.  There is "NO" Warranty or returns on Electrical products.  Our limited obligation under this warranty is limited to replacing or crediting the original purchase price of any part found to be defective.  This is the only warranties that MURPHY'S AUTOMOTIVE is offering.  Any parts that are covered under any manufactures extended warranties or limited warranties, if any, are to be handled through the manufacturer only.

What is "NOT" covered under our Limited Warranty:

Any charges for removal or installation of parts, damage due to accident, misuse, or alteration, damage due to lack of maintenance, damage due to improper installation, electrical products such as switches and solenoids that have been tested by the manufacture, any OEM parts that have been tested by the manufacturer.  

Our Limited Warranty applies only to our customers.   

If you have a problem with one of our parts, contact us by e-mail, or phone.  Let us know the nature of the problem, the part number, and the date of purchase.  We will give you a RGA # and have you return the part to us.  We will repair or replace any defective part, but we reserve the right to see the part to determine if it is truly a defective item.  We will send a replacement part to you when we receive the problem part at no charge.  If we ship a replacement part before receiving the problem part you will be charged for the part and when we receive the problem part we will credit your account/credit card/PayPal, in the amount you where originally charged for the replacement part.  MURPHY'S AUTOMOTIVE obligation under this warranty is limited to replacing any part or crediting the original purchase price of any part that is found to be defective. This is our only warranty.     

We have tried to make sure that all information on this site is up todate and accurate.  This site has been constructed from many different sources of material.  We can not assume responsibility for errors in the information.  All of these parts are replacement parts only.  There is no intent to represent any part as from the original equipment manufacturer.  If the parts is a Dealer item, it will be marked as such.  We sell to anyone over 19 years of age, but we recommend that these parts be installed by a professional , with the proper tools.

For International Customers, the PayPal payment system is best for us with the money exchange rates.  Thanks

 

 

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Murphy's Automotive
Florence, AL 35633 U.S.A.

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